[Resolved]  Pepperfry — Office Chair with Order#[protected]

I had ordered an office chair by Green Soul from Pepperfry on 6-Jan-2022 having Order#[protected]. It was received on 10-Jan-2022 evening and to my surprise it was in such bad shape(Worst packaging, Used Product). I raised a refund request on 11-Jan-2022, after which I received a call from Pepperfry acknowledging the issue. A return pickup was done on 15-Jan-2022. But after this, I have no further communication from pepperfry regarding the refund.
I tried reaching them from every mean possible as mentioned on "Contact Us" tab on their website but no response at all from their side.