Pepperfry — order[protected]fn1481799-p-wh4374

Address:560036

Hi mr. D'souza/team,

With reference to the order[protected]fn1481799-p-wh4374, the description of the delivered product is not equivalent to the one in your website. I am not satisfied with the product. Now i want to return the above ordered item. I followed all the steps as per the return policy described in your website but there is no response from your team. From last 3 days, i am trying to contact the team but not getting any satisfactory response as well as they are closing the request. I am not getting any type of help from your team for easy return of the delivered item. Even your team is misguiding me that there is no return policy but as described in "terms o[censored]se" in the website its clearly mentioned about the return and refund of the delivered item.

I am hereby attaching all the details of the product and your policy's screenshot.
Hoping for a kind help from you and your team.
+2 photos
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Pepperfry customer support has been notified about the posted complaint.
Aug 25, 2017
Manisha Mukherjee's response
It appears that you don't want to give importance to short complaints. Hopefully I shall get the items I ordered on 22nd and 24th Aug.
Aug 25, 2017
Manisha Mukherjee's response
I always write short complaint. I can not write a novella complaint to make you happy. Sorry.
Complaint comments 

Comments

After ordering items from Pepperfry, I am getting sms and phone call to tell my Axisbank account no. I paid through Axis bank. Phone came from [protected]. Please check. Your system is not full proof then as you clain. Regards, Manisha Mukherjee
Pepperfry Customer Care's response, Sep 2, 2017
Verified Support
Hi Manisha, apologies for the inconvenience caused. Kindly help us with your order number, we will connect with you shortly.

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