[Resolved]  Pepperfry — order #[protected]kd1579748-s-pm20009

"Pepperfry" should rename itself as "Bhejafry" as it has the worst customer care and return policy, I had to call the customer team 7 times over a span of 3 weeks to follow up on my issues. In the meanwhile, I filed a case as instructed by the customer care agent for returns and there was on reply to the issue. I sent a separate mail to the returns team and bumped it twice and still no reply. I would highly urge customers to stop patronizing them as God forbid if your product is defective, broken, needs additional requirements their customer care them is surely not going to help you . You will end up wasting your time and losing your cool with the inefficient executives which will be a surely a waste of money and effort. I have attached below the sequence of events that tortured me after buying their product and the series of communication followed up on my grievance.

In my opinion if one really wants to waste time, money and effort please continue their services. Please share this to all users so we can educate people on the lack of efficiency and clarity of the customer care team that works there as well as the general feedback to be provided to the Pepperfry team .

Regards,
A Disappointed Customer