[Resolved] Pepperfry — order cancellation denied | |
I ordered a futon and a shoe cabinet (Order No.[protected]. I realised that i did not need the product within a day of ordering, before the order was even packed for shipping. Tried speaking to customer care to cancel but it was denied by the service agent and also by their superior, citing PepperFry policy reasons. This is nothing but plain old EXTORTION. It sickens me to see that such vendors are allowed to operate in the online shopping space. They claim to be fair to the merchants of the products, but they are more than willing to ROB the customer. Was this information helpful? | |
Dec 21, 2019 Complaint marked as Resolved Pepperfry reached out to me seeing this complaint. They were willing to make an exception as a good will gesture and offered cancellation with a 2% fee.
Thanks to their support for getting this resolved.
However, I would like to re-iterate that this no-cancellation policy is absurd and PepperFry should work towards removing this clause as it can repeatedly cause problems to customers. Considering that the website deals with furnishing, which is generally large in size and cost, not giving the customer an option to change his decision is detrimental to the purchasing experience. Pepperfry customer support has been notified about the posted complaint. | |
 1 Comment | |
Comments
The details about cash back should be clearly specified. Not all companies have a policy where they can use only 25% of their wallet at a time. This is really misleading and should be informed to the consumer initially itself.
Reply
Pepperfry Customer Care's response, Jan 4, 2020
Verified Support
Dear Navneeth, the details for the cashback utilization are clarified on the website in the terms & conditions. Please check the detailed information in the FAQs to know more.
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