Pepperfry — order cancellation policy not mentioned .yet order is not cancelled.

Hello,

I wanted to cancel the order I placed by mistake(i don't need one item there). So I called customer care within 2 minutes of placing the order. And I was told according to your terms and conditions you don't allow cancellation. But when I checked your website terms and conditions page and terms tab on the product page and didn't find any such thing.

Kindly help me to cancel this order delivery date is very far and I wanted it to be delivered by 18th April.

Order ID:[protected]

Thanks,
Preeya
Was this information helpful?
No (0)
Yes (0)
Pepperfry customer support has been notified about the posted complaint.
Apr 10, 2018
Updated by ponsumer777
Also while ordering it mentioned shipping in 2 days. now it's 15 days.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Pepperfry
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    1617
    Pending
    73
    Resolved
    825
    Pepperfry Phone
    +91 22 6157 6157
    Pepperfry Address
    Office No 301, Kohinoor Complex, Kurla West, Mumbai, Maharashtra, India - 400070
    View all Pepperfry contact information