[Resolved]  Pepperfry — Order cancelled and no options given

Address:Hyderabad, Andhra Pradesh, 500089
Website:www.pepperfry.com

My order #[protected] was for a dining table. I have been waiting for it and I even called them on the day before the date of delivery to know about the status. They said, everything fine and we will get it next day.

On the day of delivery I got a call and they told me that, we are cancelling order as there is some problem. We will refund money.

I am very surprised. Normally anybody offers a replacement product or some other one. But here he spoke so rude and talk to me as if we are helping you and giving your money back.

I called again to see if somebody else offers a replacement product quickly, but they just say, we raised a request to refund your money. it will some in few days to your account. (not even immediate)

Pathetic people they wasted my ten days and now I caused so much in convenience. Now I need to search for it again.

I need penalty for the inconvenience they caused.
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May 5, 2017
Complaint marked as Resolved 
Pepperfry customer support has been notified about the posted complaint.
Verified Support
Apr 04, 2017
Pepperfry Customer Care's response
Apologies, we will connect with you shortly on this.
Complaint comments 

Comments

Pepperfry has worst Return & Exchange Policy. I bought some products 3-4 months and when I tried to return it they flatly refused it. The items are still lying unused in my home. Luckily I didn't order any big ticket item and never ever buy anything from this cheater company. I hope that this Company goes down soon.

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