[Resolved]  Pepperfry — order id[protected] not delivered

Address:Office No 301, Kohinoor Complex, Kurla West Mumbai Mumbai City District Maharashtra India - 400070
Website:Pepperfry.com

I have ordered a three seater sofa on 9th september 2019. It's not delivered yet. It's worth 16k. There is no proper notification about the shipment location. Still shows the order is placed in app. The customer care person is providing the false promising dates everytime i consult them. They have no idea where my product is. The response is inappropriate. I request you to resolve the issue. It's a disaster to trust your service and palace an order.
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Nov 7, 2019
Complaint marked as Resolved 
Pepperfry customer support has been notified about the posted complaint.
Verified Support
Oct 07, 2019
Pepperfry Customer Care's response
The mentioned order was refunded on 2nd Oct basis your consent.
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