Pepperfry — ORDER ID[protected]Amore Mattress)

Hi,

Product - Amore Hybrid EuroTop 6 Inches Queen Size Pocket Spring & Memory Foam Mattress
Date of Order: 28th April 2021

I purchased the above mattress from Pepperfry on the recommendation of their sales executive that it has great reviews and it's extremely comfortable. I received the order on 15th May 2021 and I have been constantly getting back and neck pain along with restless sleep.
The mattress has instructions that it needs to be used for at least 15 days for it to set which is what I followed. I raised the concern with Pepperfry on 7th June 2021 and I was told that since the return window is only 7 days from the day of order I can't return the product.

I purchased the product based on the recommendation of their sales executive and now that the mattress is not as per the defined standards, I should be able to return it. I took into consideration the product instructions and used the product for 15 days before raising the concern. I have raised this on social media as well but no one from the Pepperfry team has contacted me. I paid INR 25000 on the mattress and considering the covid time, I think the company should give us the option of refund as the mattress company has a 30 day trial on the same product on their website.

Thanks,
Aditya Sambyal