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Pepperfry — ORDER ID:[protected] why cancellation is done

Hello Pepperfry team,

I have ordered for TV unit from Pepper fry and it is cancelled by Pepperfry team yesterday.

Today i got a call from vendor that he is ready for the shipment.

Now if i want to order the same unit, i need to pay Rs.8000 plus.

Why was it cancelled?
Now why i have to pay 8000rs bugs for the same unit.

Request you to take the money from my pepperfry vallet and deliver the same TV unit at no charges.

Very unhappy with pepperfry

Thanks,
Naznin
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Dear Naznin, We regret the inconvenience caused to you. We are getting this checked with our team and will revert to you soon.
Regards,
Team Pepperfry
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Pepperfry Customer Care's response, Aug 24, 2022
Verified Support
Dear Naznin, we certainly do not intend to upset you. However, the product was out of stock and hence the order got cancelled.
Regards,
Team Pepperfry
There are 2 questions plz,

1. If i want to order again, i have to pay 8000rs additional extra. Why is it so?

2. When vendor himself calls and says that the unit is available, why Pepperfry says that it is out of stock?

Thanks,
Naznin
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