Pepperfry — Order issues

Rinjuji

from Powai, Maharashtra

Jan 27, 2022

Address:

G1A, Akruti Corporate Park, Lal Bahadur Shastri Road, Ambedkar Nagar, Bhandup West, Mumbai, Maharashtra 400078.

I had placed an order on 6th Jan, after payment it is not showing the order details in my orders as well no email no message received. None of the agent is helping me they say they don't see the transaction but the bank has conformed payment and transaction details for the same. I have lost my 6000 rs with no help from anyone, they just ask for Order # which I haven't received, I have been chasing them from 1month and no help.

Issue background:

On 6th January I ordered a Pepperfry Mattress including 2 pillows and 6 door mats.

I am not able to find the order details under my account or my wife's account. I think we would have ordered it as a guest. We never received any order confirmation email or message as well though the order was successfully placed.

Could you please help us with this?

I have paid for it from my American Express account. Details are as follows

Alert: You've spent INR 6, 599.00 on your AMEX card **61009 at PAYU WWW PEP on 06/01/2022 at 08:11PM IST.

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Pepperfry customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2022

Pepperfry Customer Care's response Dear customer, We regret the inconvenience caused to you. Please share the order details and we will check with the team and get back to you soon.
Regards,
Team Pepperfry

Jan 28, 2022

Updated by Rinjuji If I would have got the Order number then would have definitely given you, the order was placed the amount was deducted from bank and no order # in my app or email or message. None received.