Pepperfry — Order no.[protected]

Address:	Mumbai City, Maharashtra, 400079
Website:	pepperfry.com

This is in reference to my order no.[protected] which has been done on
13.07.2016.

The delivery was scheduled to be delivered by 1.8.16 - 4.8.16.

Since i didn't get the delivery of the order which i have duly paid, i have
Called pepper fry at least 4-5 times in between 3.8.16 to 19.8.16.

On all the occasions the customer representative has told me that the goods
Have been damaged in the warehouse at kolkata and the refund process has
Been generated and i should get back the "refund" within the next 7 working
Days.

I have once again called on the 19.8.2016 and spoke to ruchita poojari and
Was shocked to know that the "refund process" has still not been generated,
Neither has any confirmation been received by me till date.

In the meanwhile i have spoken to mr sanal nair, anuradha verma and numerous others and yet no positive action has been taken by pepperfry.
Such kind of service provided by a reputed online brand is uncalled for and
I am lodging my protest.

Kindly note that in the event of not receiving any proper positive action, i would have to approach proper forums to ensure that such bad services dont go unnoticed and i reserve my rights to take action as deemed necessary.

Immediate action is solicited.