[Resolved]  Pepperfry — Order No[protected]. Cancelled the product 3 days after it was supposed to be delivered

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Pepperfry

Ordered a chair worth Rs. 9958 from pepperfry on 17th Aug, 2021. Delivery promised was 31st Aug. After their so called "quality check", the product was shipped from Gurgaon to Lucknow (destination city) on 25th.
I waited till 31st to inquire about the status since there was no update on the pepperfry page. There started my daily calls for next 3 days with pepperfry call centre. Each time their executive would request me to wait till the evening of that day and assuring me that this will be delivered. I asked them the next two days in the morning about the status but their response was always an assurance and to wait till evening as according to them it will be delivered.
Then to my surprise and after more than 15 days of placing the order and pepperfry confirming it, got a call today evening i.e. 2nd Sep '21 that the order did not pass the quality check and that they are returning the deducted amount.
This sort of professionalism is not expected from a company that is starting to grow because of covid situation. The company could have informed me a lot earlier i.e. from 25th to 31st aug that product failed their quality check. Promising their customer and then giving such lame excuse is frustrating to say the least.
Will anyhow never use pepperfry again .