[Resolved]  Pepperfry — order not yet received waiting more than a month

I have ordered 2 products worth around 6k each. Order is still on ' order confirmed ' status. It's been more than a month. I have escalated multiple times. Even i have escalated to founder. None is responding. Now. I want my orders to be cancelled as i am done waiting. I will purchase from else where.

Below are the order id :[protected] and[protected]
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Aug 10, 2021
Complaint marked as Resolved 
Pepperfry customer support has been notified about the posted complaint.
Verified Support
Jun 15, 2020
Pepperfry Customer Care's response
Dear Subrata, the team has confirmed to have processed the full refund and the amount will reflect in your source a/c within 5 - 7 biz days.
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