[Resolved]  Pepperfry — Order Number[protected]: Received Damaged products and no refund received

Address:	400705
Website:	www.pepperfry.com

I have ordered a Rocking chair and a mattress online with a HDFC gift plus card through Pepperfry website. After 40 days, Rocking chair is received in a damaged condition and the mattress is not delivered yet. they have taken the Rocking chair back and told me that the refund will be done in the original payment mode. I have explained them that the validity of the card is expired and asked them to refund in one of my accounts. I have called the customer care 5 times and have written emails seeking assistance. This is the worst customer care that I have received till now.

even after repeated requests they have refunded the amount into my expired gift card. I have called up the bank and they said renewal of the card or the extension of the credit limit is not possible. My 28, 000 INR money is stuck with pepperfry for almost 1.5 months and now it is stuck with Bank.

What is the mistake that the customer has done to go through all this follow-ups. I have a job and I cannot spend so many hours to resolve the issue that pepperfry has created. please help