Pepperfry — order number[protected] poor quality bed

Address:

560017

Please do not buy from pepperfry.. I have bought furniture and other material worth over one lakh in the last few months. Furniture (Order number[protected] came with 36 months warranty, the bed which i barely used broke as the quality of wood used was pathetic. I raised a ticket (Case ref. Number is ph[protected] and their carpenter came and inspected the bed and said the wood quality was poor and cannot be repaired. Yesterday, @pepperfry on call admitted and offered to replace the product with another bed as the same bed was out of stock. When we called today, they backed out on their word and the case manager said it is wear and tear and cannot be replaced and won't be even covered under warranty.
This is how they cheat you, sell you cheap quality products by pushing huge discounts with 3 years warranty, but they don't even last for 3 months. My friend's sofa broke within the first month and they gave the same crap that it will not be covered under warranty.
They can't even stick to their own commitments. Please spend a little extra and buy from a reliable store than become their victim.
A cheated customer.