[Resolved] Pepperfry — Order related problem order | |||||
I placed an order with Pepperfry. I finalised the order and made a payment. I received a message in the process from Pepperfry that order was cancelled as payment was declined. However, I received a response from the bank that payment has been taken. After calling Papperfry, they refuse to take any responsibility for this, even refuse to apologise saying this is not their problem. They are claiming that the money will be debited back to my account in 2-3 days. This is highly unacceptable. Was this information helpful? | |||||
Feb 9, 2017 Complaint marked as Resolved Pepperfry customer support has been notified about the posted complaint. Verified Support Jan 09, 2017 Pepperfry Customer Care's response Hi, Apologies for the inconvenience, requesting you to please share the order number to assist you better.
| |||||
 1 Comment | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
53%
Complaints
1617
Pending
73
Resolved
825
View all 1617 Pepperfry reviews & complaints
+91 22 6157 6157
Office No 301, Kohinoor Complex, Kurla West, Mumbai, Maharashtra, India - 400070
View all Pepperfry contact information
but I can not cancel the order.
why i cant cancel if I don't "like" the product or if take more time to deliver.