[Resolved]  Pepperfry — pathetic after sale service! useless return policy

Address:	Gurgaon, Haryana, 122002
Website:	Pepperfry

I bought cushion covers worth rs 4000 from this stupid site. While the quality was soo bad, they aren't willing to take it back because it isnt damaged or defective. I mean really?

If your customer is not happy with product plus your product is not up to the mark, why would you force them to keep it?

Shopping online is for convenience and not making people forcefully keep your product. Their 'easy return policy' is hidden under pages. Why do they think that a shopper would first do a full research on their site to understand the return policy and then buy it? The option that says - terms on every product page, simply talks about how easy it is to return any product bought from your site. It would have been really grateful of them to add a line stating - p. S, we wont take any product back, even if you don't like it. Sorry!

Highly unhappy with their site's service.