Pepperfry — pathetic customer support from pepper fry

Address:	560064
Website:	www.pepperfry.com

I am reaching out to you as all my attempts were unsuccessful to get a resolution on my damaged product. I am extremely unhappy about this product of yours, the angelino bed ordered with order number[protected]. Both the legs under the headboard collapsed rendering the bed unusable. The plywood used for the head board is not of good quality and broke near the area where the legs are attached. Registered a support request with pepperfry and they sends out a carpenter for repair who certifies that this is non-repairable and updates pepperfry with pictures. However, pepperfry gets back saying that this come under normal wear and tear category and will not be covered under warranty. This issue is clearly because of the wood material/craftmanship which should be covered under warranty. They also informed that they could not help any further in this regard. This is totally not a customer friendly attitude. I requested for a replacement/refund, which was declined as well. I have attached the photos of the product.

Regards,
Ranjith