Pepperfry — pathetic experience with pepperfry online shopping and suffering with financial losses..

Address:	Flat no 1202, tower CS -1,Supertech Capetown, Sector 74, Noida, 201301
Website:	Www.pepperfry.com

Dear Pepperfry team,

I have ordered Akron L Shape sofa from your website on dated 7 April 2019 by paying total amount. Today (after 8 days) I have received the sofa but got the wrong sofa. When I call your customer care regarding same, the executive says, we have only this sofa - and the website has shown the wrong information. Hence, we can't send you the replacement.
He also said that we have only one option i.e. to take the refund.

But I have very serious concern that Pepperfry is so irresponsible that they have showing wrong product in the website and make the people fool. If I would have known the shape of sofa then I wouldn’t have ordered as it will not fit in my living hall.

Secondly, who will bear my lost? Now the same sofa is not available with you (as per your executive) and if I see in another website it is costing more than 10 K extra now. Who will compensate my lost?

Also as per your policy there is no cancellation options, however, if the pepperfry sent the wrong product then they have the right to cancel the order – which I feel is injustice. Pepperfry holds my money for more than 10 days and even after that I don’t gets my sofa. Now I have sold my old sofa also.

It's not my fault, I ordered the correct sofa but you guys have given wrong information in your website. I need my Sofa either to be replaced or arrange it. I am not going to take loses of approx Rs 10000/- only because of your mistake...
I am expecting solution immediately or else I will put the complaint in Consumer Court and social media if I dint get satisfactory resolution. I am attaching the pic of sofa which I have ordered

One more thing to give feedback your customer service is worst. They don’t have any information about consignment or anything. I only got reply "sorry we can't help"

I request you kindly arrange or send me the sofa which I have ordered you asap.

Thanks & regards

Arbinda Khadka

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