Pepperfry — pepperfry cancellation

Address:

500032

I had ordered a table last night. Within half an hour, i had dropped an email requesting cancellation. Today, i had a chat with two of their customer executives. One of them was extremely rude to me. "you should have thought before purchasing...", "you should have read our policies". I requested a call with the manager and they told me that they don't have the authority to do that.

What kind of service is this?

And their cancellation policy makes no sense. I am not getting pleasure out of this situation either. I ordered something which i do not need. And i cancelled within minutes. And the delivery is days from now.

I see there are numerous complaints online regarding their cancellation policy.

Thanks for ensuring this would be my first and last interaction with you, pepper fry.