Pepperfry — Pepperfry.com order Number :[protected], Extra Payment Made by Mistake is not being refunded

Address:	Mumbai City, Maharashtra, 201301
Website:	Pepperfry.com

Consumers should be made aware of what trap they can get into after being lured by free coupons and freebie offers and made to around circles to get their money back.

I have opened a page on Pepperfry.com to buy a particular product during the day. Stupid me, lured by a coupon sent by them as a bait to go for a purchase the same day or it gets expired. We were out for the day thereafter and reached home very late.

Upon reaching home, we hurriedly tried to place the order for the product as the coupon expires within an hour. We went ahead with the process and made the payment. Lo and behold, the website Pepperfry is offering the same product Rs. 3, 000 cheaper at that very same moment.

THE ATTACHED SCREEN SHOT RIGHT UPON PAYMENT SHOWS THE ITEM BEING OFFERED ABOUT RS. 3, 000 LOWER THAN WHAT I PAID A COUPLE OF MINUTES BEFORE.

I realized that my purchase was made based on the history page open during the day. The site is offering the same thing much cheaper and they will be fair enough to honor the price they offer at that very moment. A screen shot was sent to them instantly with a request to please correct the matter.

They are a smart company, have a good time of English speaking support staff and they will discuss the matter with you. Then starts the stonewalling, there's a coupon code catch, you entered this coupon code vs that. They won't look at the basic thing that their own site at that particular moment of purchase and for several days afterwards is selling the same thing much cheaper.

Message given is you get screwed by a code, the code they sent to lure you to purchase with the total disrespect to what is given easily to other is denied to you, because you have already been fooled.

Funny thing is that we are going for major renovation and had a number of things shortlisted for purchase from their website. Glad that we got caught up with other things and saved the misery of dealing with them.

Now, our request to cancel is not being honored either. Do they not know that when we have not even taken a delivery of the product, it is a total disrespect to deny us the option to cancel our purchase. Apart from against consumer rights and law of the land.

I am determined to take it to whatever extend to get my refund from them.
Consumers should be made aware of what trap they can get into after being lured by free coupons and freebie offers and made to around circles to get their money back.

RKB
NOIDA