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[Resolved]  Pepperfry — pepperfry deducted extra amount and not the amount which was originally shown after adding discount

Pepperfry deducted extra amount and not the amount which was originally shown after adding discount and my wallet credits.. I was supposed to pay 8305 but they charged 11000. I want a refund of my extra money. My order number is[protected]. There is no cancellation option.. Neither they have a 24*7 customer service.. Their complaint email method is also pathetic.. Where there is no option of incorrect amount deduction.. I tried contacting them but then found out that call center is open till 7 in the evening
Complaint marked as Resolved 2019-10-26 10:39:25

Complaint Status


[Sep 03, 2019] Pepperfry customer support has been notified about the posted complaint.
Verified Support
Pepperfry Customer Care's response Sep 21, 2019
Dear Customer,

We tried calling on your registered number, unfortunately call went unanswered. Please refer to the email sent with the complete details of the discount received.

Regards,
Team pepperfry
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    Customer satisfaction rating
    49%
    Complaints
    1093
    Pending
    34
    Resolved
    519
    phone
    +91 22 6157 6157
    location
    Office No 301, Kohinoor Complex, Kurla West, Mumbai, Maharashtra, India - 400070