Pepperfry — pepperfry deducted extra amount and not the amount which was originally shown after adding discount

 
1 Review
Kolkata, West Bengal, India
 Upama2015 on Sep 3, 2019
Pepperfry deducted extra amount and not the amount which was originally shown after adding discount and my wallet credits.. I was supposed to pay 8305 but they charged 11000. I want a refund of my extra money. My order number is[protected]. There is no cancellation option.. Neither they have a 24*7 customer service.. Their complaint email method is also pathetic.. Where there is no option of incorrect amount deduction.. I tried contacting them but then found out that call center is open till 7 in the evening

Complaint Status


[Sep 03, 2019] Pepperfry customer support has been notified about the posted complaint.
Verified Support
Pepperfry Customer Care's response, Sep 21, 2019
Dear Customer,

We tried calling on your registered number, unfortunately call went unanswered. Please refer to the email sent with the complete details of the discount received.

Regards,
Team pepperfry
Complaint comments  Add a Comment     Updated: Share0Tweet0

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    45%
    Complaints
    991
    Pending
    46
    Resolved
    432
    phone
    +91 22 6157 6157
    location
    Office No 301, Kohinoor Complex, Kurla West, Mumbai, Maharashtra, India - 400070
    Pepperfry - pepperfry deducted extra amount and not the amount which was originally shown after adding discount