[Resolved] Pepperfry — pepperfry neither repairing nor returning the product that is defective

lawyerhr

from Chennai, Tamil Nadu

Address:

106, 3rd Cross Street, Sundar Nagar, Ekkathuthangal, Guindy, Chennai, Tamil Nadu, 600032

I purchased a bed from pepperfry and the bed broke while we were sitting on it. When we complained to pepperfry, they mentioned that the product will not be repaired nor is it returnable since it is broken. They said that breakage is not covered under warranty, where as the warranty details only states its not applicable to cuts or scratches, or damage caused by impacts or accidents (Screenshot attached). The pepperfry official refused to help us in any manner even to get it repaired. Its natural for any company to atleast send a carpenter to repair and fix the items in warranty. Pepperfry is bullying me this way. They are extremely rude too while talking. I spent really heard earned money on this. It is all wasted.

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Jan 16, 2020

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Dec 09, 2019

Updated by lawyerhr Clearly the nuts and bolts couldn't withstand and it weighed down.

Verified Support

Dec 16, 2019

Pepperfry Customer Care's response Dear customer, If you have any unresolved concerns, please share your order details and we’ll check and get back to you soon.