[Resolved] Pepperfry — pepperfry not cancelling order no[protected]

Anirudha M

from Roha, Maharashtra

Address:

Mumbai City, Maharashtra, 400101

I have placed an order today for sofa and chairs and made the payment. Upon placing the order i realised that it was wrong order and i wanted to cancel it. I called pepperfry customer care within 15 minutes of placing the order and asked them to cancel it. They simply refused saying they can not cancel the order. I do not understand how they can not cancel the order when i called them within 15 minutes.

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Jan 16, 2020

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

Pepperfry Customer Care's response Dear Anirudha, we are a marketplace company and provide our merchants a platform to sell their products. Hence, we do not accept cancellation once the order is placed.