| Address: | Pepperfry House, next to UHDE House, Opp. Cipla R&D Centre, Surya Nagar, LBS Road, Vikhroli (West), Mumbai - 400083, Maharashtra, India Phone No - 022 |
Complaint f the chair delivered
Date of order delivered " 30/09/2022
Needless to quote one of the worst customer care service of the brand. I knew must be quite a habitual for the brand as while going through " consumer complaints website" see numerous issue against the portal, really cursing as what compel us to buy furniture from the site . However as a SOP, being a second phase of escalation chart to opt for the option .
Synopsis :-
Pathetic customer care interactions / no call back for weeks / even had to change mobile number to ensure call back
Engineer visited after complaining for broken chair.
Admitted by the concern visiting, that issue is associated with poor manufacturing quality and defect .
The photos shared with the brand of the commodity.
No resolution provided till time and on the top of that customer care interacted into from different number put all blame for the broken on us to escape liability.
He was singing a different tone from the technician visited.
Where is the guarantee / warranty policy standing of the company don"t know ?
Soliciting help in the concern
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