Ordered 1 study table on 24thbJulb20 and it got delivered almost a month later on 25th Aug 20 and then waited for installation.. We called the Carpenter who was aligned bt he during in evening call he was like drunk and was so arrogant and refused to come as having other work..He was talking like I should please him for installing table.
He was very abusive during call and also saying bad words to pappefry while asking for escalating it ..
Later I called customer service officer and asked Papperfry not to send that Carpenter to my place but to my surprise the CS staff was again similar kind of guy who seems an educated bt was so irritated, biased and adamant to send only that guy who I won’t allow to come at my home at any cost. The CS staff was behaving very unprofessionaly and seems like not at all bothered for customer concern, No centricity or cared abt customer’s personal security or satisfaction. On asking for returning product he upfrontly denied and for sending other carpenter he said PEPPEFRY HAS ONLY ONE CARPENTER AND YOU HAVE TO CALL HIM ONLY, for installation else keep that material lying at home. With such interaction I was feeling like Peppefry just trap customer then leave them struggling with either poor product or with extremely unprofessional and pathatic post selling services.
The product is still lying at my home without installation... No call back or any confirmation from pappefry staff.
No response in mail.
Having worst experience with Peppefry at 1st shopping only.
Anju Gaur
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