Pepperfry — posting wrong offers and cheating the consumers attention | |||
To book a dining table i had visited many website and identified the best deal at pepper fry and i have booked the furniture and made the payment as-well. Post the order been placed after couple of days i have received the confirmation sms as-well, however the pepperfry team started calling to inform that they are going to cancell the order. When i have not agreed for the cancellation and i have asked for the reason why its been cancelling now. Pepper-fry executive: reson1: our merchant has some issue and they are not able to deliver the product Reason 2: merchant has some complaints so we have discontinued the merchant. Reason 3: the product was in faulty state so we could not deliver that. Reason4: the product been listed wrongly in the website so we are not able to deliver the product for that price. I am following up with many mail trail, however i am not getting any proper response, i would like to get this order processed as this is not acceptable form a customer stand point, post the order been place and made payment and it has got confirmed to deliver as-well. The representative/executive also gave different reasons over a call to just cancel this order. Though i informed executive not to cancel the order and refund the amount, the executive had forcefully done that without my confirmation. This is totally not acceptable as this is not right way providing the service for a customer. I am looking forward with a positive response from pepperfry, if this was not the case i would like to complaint about pepperfry has no business ethics and they are fit to serve for customer needs. Regards, Manjunath [protected] Was this information helpful? | |||
Pepperfry customer support has been notified about the posted complaint. | |||
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