[Resolved]  Pepperfry — Prchase / Sofa

Address:Mumbai City, Maharashtra, 400001
Website:pepperfry.com

Pepperfry provides one year warranty on the product. When called pepperfry for service, they sent a carpenter and who confirmed that the sofa cannot be repaired as it is a single piece sofa. After that there is no response from pepperfry. The say "if the product cannot be repaired they cannot do anything" even if is falling under warranty ? Then what about the warranty they advertise. i have the phone conversation saved . Please help to resolve this complaint.
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Aug 6, 2021
Complaint marked as Resolved 
Pepperfry customer support has been notified about the posted complaint.
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order id :[protected]
Dear Imran,

We deeply apologies for the dissatisfaction caused. As discussed on call we will get the issue resolved on priority. Allow us time til tomorrow to get the same investigated with our vendor. Regards, Team Pepperfry.

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