Pepperfry — Product exchange

ORDER ID:[protected]
Order Date: 20 December 2021
Delivery Date: 30 December 2021

ITEM NAME: Comforto Hybrid Orthopaedic 8 Inch Pocket Spring & Memory Foam King Size Mattress

SKU: FU1920822-S-PM29901-72X72

I have registered an exchange for size of this mattress on 2 Jan 2022. I need a 78x72 size mattress. My case has been assigned to Sunish M and I got a reply from him on 5 Jan asking for images of the product. I replied to it immediately on the same day with all the relevant images as per his email. Since then I haven't got a single reply yet even after multiple reminders. The customer contact number is a "missed call only" number and I never get a call back after I have initiated the above product return. Seems like public naming and shaming on social media is the only way to get companies to respond and act on customer resolution.