[Resolved] Pepperfry — Product is not delivered

Prajna kariappa

Jan 8, 2022

Address:

Mumbai

Product name-Turner king size bed
Ordered date[protected]
Promised delivery date[protected]
Current status- Product not delivered

The product was supposed to be delivered by 03 January but after repeated followup it was not done and again the promised date extended to 06 of January and now the same had not been delivered and we are not getting any status or updates on the product and customer care is not responding to our calls as well chat. Pathetic service and rudr customer care executives. I want the product to be delivered by[protected] or I want the product to be cancelled

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Jan 9, 2022

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2022

Pepperfry Customer Care's response Dear Prajna, We regret the inconvenience caused to you. Please share the order details and we will check with the team and get back to you soon.
Regards,
Team Pepperfry

Jan 08, 2022

Updated by Prajna kariappa Order no[protected]

Jan 08, 2022

Updated by Prajna kariappa Dear Prajna Kariappa,

This communication is with reference to your Service Interaction Number OC[protected] for the following purchase on Pepperfry:

ITEM NAME Turner King Size Bed in Dark Oak Matte Finish by Durian

ORDER ID[protected]

SKU FN1883734-S-PM25634

Please be informed that the delivery of the above-mentioned product is delayed. The product will be delivered to you by 06/01/2022.

We regret the inconvenience caused to you and will try our best to deliver your order at the earliest. Truly appreciate your patience and understanding.

For further queries, you can chat with us. You can also give us a missed call on +[protected] from 10 AM to 07 PM (Monday to Sunday), write to us at [protected]@pepperfry.com. You can also check the FAQs for quick assistance.

Trust you found this information useful. Please leave your feedback on this service experience.

Regards,

Team Pepperfry