Pepperfry — Product isn't as per the specification mentioned - misleading information

rajat_onl9.shopo

from Gurgaon, Haryana

Address:

Mumbai

On 27th Oct20 I placed an order no.[protected] Amore Active Dual HR Foam King Size 5" Thick Mattress, which was delivered to me in stipulated time. I found the product(Amore Active Dual HR Foam King Size 5" Thick Mattress) isn't as per the specification mentioned in the pepperfry website.
Since I suffer from back pain, I needed the firm mattress. Before placing the order, I checked the specifications of the ordered product and found it suitable for me as it is clearly mentioned that the mattress is Firm in nature.
But to my surprise it wasn't firm and found it a bit soft or medium soft which is absolutely useless for me.
I also referred to the official website of Amore mattress https://www.amoremattress.com/ to check the specification of the same mattress on their website and found that they have specified it as medium-firm. May pls refer below link or enclosed attachment for more detail.
https://www.amoremattress.com/products/active-mattress?variant=[protected]

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Pepperfry customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2020

Pepperfry Customer Care's response Dear Rajat Bisht,

We have reviewed the details of your service request and can confirm that the Item delivered to you is as per the Item specifications mentioned and reference images provided on the pepperfry.com Item Details page.

Therefore, I regret to inform you that we are unable to accept a return request for this purchase.

Regards,
Team Pepperfry

Dec 12, 2020

Updated by rajat_onl9.shopo I would like to draw your attention towards three things .
1.The specification mentioned under specification section of pepperfry website/app product discription states the mattress is Firm where as it is not. The images used to describe the product has the word "Soft" which could mean anything from the softness of mattress cover to the feel of mattress.

2. The mattress which are soft in nature are clearly mentioned as soft under specification section of Pepperfry website's/App product description. Moreover in product selection filters there are only four subtypes under Firmness (a). Soft (b) Medium Firm (c) Medium Soft (d) Firm (image attached for reference). There is no "Soft Firm" or Firm Soft" subtype available. This clearly indicates that the product is not firm by any chance and this is totally a false and misleading information attached with the product in pepperfry website/app (Images attached for the reference.

3. The official website of the Amore mattress has mentioned the same product as medium soft. They haven't mentioned it as Firm anywhere.

If the pepperfry has no intention to provide legitimate resolution then this will stretch to Consumer court. Because I won't let my hard earned money go into vain.

I offer perpperfry can refund my amount in the form of pepperfry credit/wallet so that I can purchase any other product of same amount from pepperfry.