[Resolved]  Pepperfry — Product neither received nor refunded, i ordered on 16th august,

Address:	Nellore, Andhra Pradesh, 524004
Website:	pepperfry

I have ordered an AC Blanket from pepperfry on 16th august for which i prepaid the amount, i didn't receive any information about shipment further on calling customer service they said item is not delivered, refund it, but i didn't get the refund, on 3rd october emailed a complaint to customer service for that i received answer it will be resolved in 24 hours, but not done so far.my order id is Order #[protected]. Pepperfry Support" [protected]@pepperfry.com via z4scz5glybjzf3h0.tdsm.9-cmjleau.ap1.bnc.salesforce.com
Oct 3 (11 days ago)

to me
Hi,

Thank you for contacting us.

This is in regards to the Order #[protected]

Apologies for the inconvenience. We regret the delay in refund. We are awaiting an internal system update so that we can go ahead and initiate the refund. I would humbly request your patience in this regards as it’s an unexpected system error. We really regret the delay. However be rest assured that we will process the refund and notify you once we get the update.

You have my assurance that we’ll have your issue resolved in the best possible way and at the earliest. I understand that we’ll be unable to make up for the inconvenience that was caused and your valuable time spent and look forward for your kind cooperation.

I request your kind patience in this regard. It will always be my privilege to assist you.

For any query or assistance feel free to get in touch with our customer support team on[protected] or write to us on [protected]@pepperfry.com and we would be pleased to assist you.

Thanks and regards,
Julie
Team Pepperfry

"It has always been our pleasure to serve you as our customer."