Pepperfry — Product not delivered, customer service is pathetic

Address:	Mumbai City, Maharashtra, 400012
Website:	www.pepperfry.com

Order no.:[protected] we have order the subjected alto 3 seater sofa on 22nd july'16, delivery timeline mentioned was 7 days. We started calling and mailing customer service for a status update since our order was not delivered after 10 days on processing. But we were been told that because of rainy season it has not been dispatch. Than recently after one month of placing order we were been told that sofa was found damaged and so was not delivered and on the contrary our order status of website was showing qc cleared. We asked them to dispatch a good one but we have been told that they need to process the refund and than we can order something else. And to this day neither we have received our refund amount not any update from customer care. Just a status on our order shows ' refund initiated on 17th aug'16. Does it take so many days for a refund. We are just been fooled. Pathetic brand and unprofessional people. Didnt expected this from them. We just want our refund so that we can order what we want from other professional people out there in the industry.