Pepperfry — product not delivered/bad customer support

Address:	Hyderabad, Andhra Pradesh, 500050
Website:	www.pepperfry.com

I ordered a bed worth inr 35000 from pepperfry.com on 14-jan-2018. The delivery date quoted by pepperfry was between 24-jan and 29-jan 2018.in the middle, i received no update on what my order status was. On 29-jan, i reached out to the pepperfry customer care and inquired about my order. I was told that customer care would revert back with the order details in 24-48 hours. Customer care did not tell me what my order's status was. Customer care denied any knowledge and said that they will have to check with the warehouse. The "track item" option on pepperfry.com also shows no update from the day i have placed my order. As of this moment, i still do not know where my order is, and pepperfry.com has not responded back with any information.