[Resolved]  Pepperfry — product not matching description

Address:

560037

We bought the product from pepperfry and when carpenter assembled it, It had multiple issues like : all 6 storage boxes had gaps and also the hydraulic wedge was shaking.

We described the problem and sent pictures and videos to pepperfry. After, review they sent another carpenter who kept shouting in my house and forced me to keep the product. He stated inappropriate comments continually and when it became unbearable we requested him to leave, the experience was traumatic. He went on to say that he will personally ensure that my request is denied.

After this we talked to customer care about the behavior and the issues. They replied that we are denying your request and would not be able to comment on anything else.

We mostly shop online and this is the first time I have seen people behaving so unprofessionally and rude. It was the worst experience any customer can ever have.