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[Resolved]  Pepperfry — Product not received and customer satisfaction stopped responding

I have ordered Iron 7 Running Horse Wall Art With LED In Yellow by The SK Creative Art (order no.[protected] on Jan 17, 2022. Shipping scheduled for 19 Jan 2022 and Delivery was on 29 Jan, 2022. I have not received the product till today (1 Feb, 2022) and there is no status update post 19 Jan, So I don't know if at all it has been shipped. I have been contacting customer service over 24*7 he chat, calling directly, giving missed call to call me back but no answer from other side. And on top of that there is no option for cancellation. I am leaving town on 5 Feb, 2022 . Please help me in getting my refund if company cannot deliver within said time.
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Mar 7, 2022
Complaint marked as Resolved 
Pepperfry customer support has been notified about the posted complaint.
Verified Support
Feb 01, 2022
Pepperfry Customer Care's response Dear Minmanda, We regret the inconvenience caused to you. We are getting this checked with our team internally and will revert to you soon.
Regards,
Team Pepperfry
Verified Support
Feb 03, 2022
Pepperfry Customer Care's response Dear Minmanda, We have assigned your case to our internal Operations team for resolution. They will do their best and will get back to you with more details on the case within 48 hours on the contact details provided by you while placing your order on Pepperfry.
Regards,
Team Pepperfry
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It was committed over the call post my complaint that today it will be delivered and yet we have not received. Repeatedly am saying I would be out of town from 5 th Feb. And still am not getting any status update of my order

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