[Resolved]  Pepperfry — Product Purchased and order cancelled without intimation

Address:

Vaishnodevi, Ahmedabad

I ordered a center table from the Pepperfry Experience Center on 15th August 2022, here at Vaishnodevi, Ahmedabad. I was promised an expected delivery date of 8th September 2022. I paid in advance. On taking confirmation from the store manager and their customer support they said that it will be delivered on the 8th of September itself and that it is on the way to their gurgaon warehouse.

On the 2nd September I received an SMS stating that the order has been cancelled and the refund has been issued to me.

They kept my money in advance and without any intimation cancelled the order and refunded without even any explanation.

On contacting the store manager I was informed
1.) The order was delivered to the ware house and on QC it was found that there was a damage and hence the order was cancelled.
2.) The customer service Rep. Ms. Manpreet told me that the merchant of the product could not deliver the product and asked for an extension and that is the reason they cancelled the order.

Two people belonging to the same organization are giving different Explanation. If there was a delay they could have communicated it with us and asked for an extension. But they did not. They just simply cancelled the order.

Now they have no solution for me. They are not ready to replace the order. I have not received my refund.