Pepperfry — Product showing delivered but not actually delivered

Pepperfry — Product showing delivered but not actually delivered

M monika.s755218 Feb 17, 2023 Feb 24, 2023 This thread was updated on Feb 24, 2023

I ordered a product ( Id:[protected], Cloche Bell English Rose Soy Wax Sented Jar Candle by Indian Crystal Company) which showed delivered on 8th feb 2023 but was not actually delivered. I reached out to pepperfry on 9th feb and filed a complaint regarding this. After that i contacted them multiple times but got the same response " we will resolve your query in 24hrs". Even after a week same response received. When i asked for the refund they denied it saying can't process refund before conformation from delivery merchant. Worst experience. Was this information helpful? No (0) Yes (0)
Pepperfry customer support has been notified about the posted complaint.
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pritam2023

from Pune, Maharashtra

Feb 24, 2023

I can understand the pain, which i have gone through myself. I told them directly that they are the most incompetent, incapable and unprofessional company I have ever come across. But it hardly matters to them, They all read from the same script. Moreso, the pepperfry studio is Pune has nothing to do with the online store!!!

I feel, once you buy a product from them (which by the way probably come from china as they take 20-25 days to deliver...) the customer becomes hostage to them with their own money to chase.

I am hoping that this forum will be able to help.

NEVER BUYING FROM THEM AGAIN.