Pepperfry — product stanfield solid wood side table

Website:

Pepperfry.com

I had placed an order for honey oak finish side table from perpperfry which was delivered as per timeline. However the drawers. Had defect as it would get stuck. The carpenters were sent twice but was un repairable. Finally they replaced on 7th july 2018 the product but with differenet finish (Teak ginish). Its been almost a month that i have been follwing with the customer care team with the picture of tge product order vs delivered and also the colour of the bed and every time they respond stating its a correct product delivered n they close the case... Today finally o gt the email stating that as the policy has 7 days replaceme t window they cant process my case