Pepperfry — Products not received

We have booked a matteress online through Pepperfry on 27/02/2023. But till date we have not received it and now tracking details is showing that product is delivered on 06/03/2023. After sending mails and making phone calls we are not getting any response.

I m asking their customer care person to refund us the amount but they are not giving any response. They are giving only one answerwill get back to you after 48 hours