I was given a credit of 1001 Pepperfry wallet points under their promotions. I ordered a table for rs 1386 out of which 1001 got redeemed and rest I paid out of my pocket. Unfortunately the table received was broken from a corner and hence I raised a complaint for return. They took ten days and multiple attempts to contact them to accept a return and credit me back the promotion points and the executive confirmed that I will be able to use the same points on my new order same way like I did the first time I.e complete redemption with no conditions. Basis his confirmation I returned the item however I received an email that 1001 points have been credited however you can use only upto 50% cart value.
I still went ahead to order but I was only getting a 20% cart value worth of pints getting redeemed and hence I raised a complaint. The next day I got an email from them that now only 20% of cart value can be redeemed via these points meaning I will have to spend now 10000 to get the same redemption I did the first time.
I raised another complaint and btw they call you back after 15 attempts as you can’t reach them directly and keep replying to your mails as per their own wish with copy paste answers. I also asked to talk to a senior no one contacted me back.
I again raised the issue as credits are ending today I.e on 28 Jan and I was told we will check and get back on call. Suddenly I receive a new mail that now you can use credits for only 15% of cart value.
They think customer is a fool. Why open promotions when you cannot handle. Why was I told I will be able to redeem the 1001 credits again entirely on an order like the first time.
How come rule changes with every passing date.
10 Jan 2022 order delivery date
Order no[protected]
On 25 Jan (screen shot attached) they mailed me use it for 50%
On 26/27 Jan they mailed me use it for 20% cart value
Today on 28 Jan when credits are about to get expired I got mail saying only 15% can be used.
They cheated me by sending a broken table and did not give option of exchange. They conviniently won’t call you back or reply to mails properly.
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