[Resolved]  Pepperfry — received a bad quality and damaged sofa

Address:

ADI'S North Lake, Flat #111, Ground Floor, Agrahara layout, Bangalore, Karnataka, 560064

Pepperfry - mentioned incomplete information of sofa and product is damaged.
Order date : 1st mar, 2019
Order #[protected]fn1596468-p-wh5046.

I purchased the sofa which as a mrp of 1, 17, 400 with a discount of 74%.
Looking at the mrp and discount i decided to buy and got it for 27k. The sofa is of worst quality and will not be worth of more than 17k. Pepperfry has highly quoted the price of this sofa and given high discount for this damaged product.
The quality of fabric is very cheap and there is damage behind the backrest as seen in the attached photos. The quality is so bad that the sofa can break very soon. There is no information that the legs of sofa is of plastic. As 27k is a lot of money for me and the sofa will not last for even 6 months, i really want to return the product.
Customer care is not very helpful and gives only automated responses. I am not sure why pepperfry says easy return when it is actually very difficult.
I would really appreciate if i get this issue resolved soon. I need the money back to buy a better sofa.
Please take back the product and give back my money.