Pepperfry — Received a faulty wardrobe from pepperfry.

Address:

801-802, 8th Floor, Tower B, 247 Business Park, LBS Marg, Vikroli (West), Mumbai- 400083. Phone No.: 022- 61576157

I ordered "Linden 4 Door Wardrobe with External Drawer in Wenge Colour by Spacewood" from Pepperfry on 1st April 2022.

This is the link to the wardrobe in the website: https://www.pepperfry.com/product/linden-4-door-wardrobe-in-wenge-finish-1822525...⇄

When the carpenters from pepperfry arranged the wardrobe, I found some gaps and faulty lock in the wardrobe. I filed a complaint with Pepperfry. To respond to my complaint, a carpenter assessed the wardrobe and gave the report that the wardrobe was a faulty one. When I requested for a replacement of the product, initially pepperfry agreed for the full replacement later disagreed and was ready to give part replacement. As this wardrobe is made of engineer wood, removing part and replacing will even more damage to the product.

I sent a notice to the pepperfry for either full replacement or refund the money, but didn't receive any reply from Pepperfry.

I have been struggling with Pepperfry for almost a year for a responsible response but till date Pepperfry is so irresponsible and don't care about customer and their pain.

I am attaching the mail conversation and the notice served to Pepperfry for your verification.