Pepperfry — received damaged ladder and wrong msg on chairs delivery

Address:

Ghaziabad, Uttar Pradesh, 201014

Have made and order for 3 items wide number[protected] for
1) ladder — imbalance and without checking your executive has refused to exchange (Means a defective item i need to accept as no return policy)

2) order for 2 chairs as twister executive chair in dark brown leatherette by emperor which your person came to deliver was not the same so i have not accepted the product and after sending the image to mr gautam through mr pramod, mr gautam has advised to mr pramod to take it back and surprised to receive the mesg like (Dear customer we tried to deliver your twister executive cha today however due to unavailability of the receiver we could not deliver rest assured that we will attempt to deliver the product again soon — team pepperfry)
Fail to understand the reason for wrong msg