Pepperfry — refund amount

Address:

Plot 4 F2 Grand Era Flats, Subburayan 4th street, PVS 2nd nagar

I ordered a computer table in pepperfry on 29th april with delivery date of may 29. But the product was not delivered as expected and they did not give me any notice about the delayed delivery. I requested for cancellation and they cancelled the product and refunded the amount to pepperfry wallet.

I requested to transfer the money from pepperfry wallet to bank account and they said it is not possible. How can they hold customer money if i am not interested to have my money in pepperfry wallet and when i am in need of this money.