Pepperfry — refund

Address:

North Goa, Goa, 403202

I cancelled my order for a bed and while i was cancelling the order there was only one option to take refund in pepperfry wallet. Now i wan money in my account but are not returning it, i taked to customer care they said before cancelling the order you should talk to customer care and said that the just can't return and you have to buy the product.

I want my money in my bank account as i need my money. We are living in the era of ecommerce and such basic facility should be provided by ecommerce website.
This is highly unacceptable.