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Pepperfry

Pepperfry — Refund issue

ORDER ID:[protected]

Cancelation charge is 2.5% however i have been charged 25%.
I have invocie of 2.5% cancelation charge which is 261rs.

Product cost 10628

card payment 9151
wallet payment 1477

I have recvd the wallet refund. However card payment; i have recvd only 6919Rs.

Kindly help me get the complete refund.
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Comments

customer care guy is saying I have used the cashback.
Cashback sent to my account should have been reversed, it was not done. I placed new order only after canceling this one.
If you want to deduct cashback, deduct from my wallet not from my bank card. Cashback goes to wallet, not to my credit card.
Reply
Pepperfry Customer Care's response, May 18, 2022
Verified Support
Dear Saigiri, Further to your conversation with our representative, we are going ahead & closing your service request.
Regards,
Team Pepperfry.
Dear Saigiri, We regret the inconvenience caused to you. Please share the order number and we will check with the team and get back to you soon.
Regards,
Team Pepperfry.
Reply
Saigiri's [Complaint's author] reply, Apr 27, 2022
Order Number: 308042142.
Dear Saigiri, Thanks for sharing the order number with us. We are getting this checked with our team and will revert to you soon.
Regards,
Team Pepperfry.
Reply

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