Pepperfry — refund not initiated even after weeks

Address:	Mumbai City, Maharashtra
Website:	pepperfry.com

This is regarding the refund of my 2 seater dinning set which has not been resolved after 10 lengthy calls to customer care.

I followed up with pepper fry for almost 10 times to ask them for the updates, however none of them had any updates at all and promised to arrange for a call back which i never got till now.

I very well informed the team on all the calls that i live in the us and provided them with my alternate local india no and also with my us new jersey number. However none of them seem to make a note of it as every time i called them, the call center guys behaved as if they had no history of the previous conversation.

Its been a couple of days and the website shows that the product is still in transit. Lol whereas the fact is the product has been returned along with the other items on the day it arrived itself.

I am extremely annoyed with your disgusting service and inferior quality call center service. Please be assured that this is the last time i would be doing any kind of business with you guys. All i want for now is my money credited back for the returned 2 seater dinning set for which you had done no quality check before it arrived to my place.

Last but not the least, if your call center people are not able to resolve the issue, they should be kind enough to transfer the calls to managers instead of making sick excuses that manager is in toilet, or is on leave, or is not on the floor. I am sure you have more than 1 manager in your company.