[Resolved] Pepperfry — Refund not issued

Swankita

Feb 10, 2022

Address:

Bengaluru

We booked a 4 seater dining set on 26th Jan 2022 from Whitefield pepperfry studio which got delivered on 29th Jan 2022. The product arrived damaged where 2 chairs were in broken condition. The whole set was immediately returned . Since that day I have been following up for REFUND for that item. The customer support manager called and told immediately refund will be processed . It has been 2 weeks now and neither there any acknowledgement on my mails /calls nor refund has been processed.
Order ID #[protected]
(SKU: FN1761544-P-WH5046)
ITEM NAME : Hajime 4 Seater Dining Set in Walnut & Navy Blue Finish - CasaCraft By Pepperfry

Please help to get my refund processed

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Mar 15, 2022

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Feb 11, 2022

Pepperfry Customer Care's response Dear Swantika, We regret the inconvenience caused to you. We are getting this checked with our team internally and will revert to you soon.
Regards,
Team Pepperfry