[Resolved]  Pepperfry — Refund not received

I have bought a 6 seater dining table with chairs from pepperfry on mid june 2021. i got it delivered and assembled. but later on 30th of august 2021 one of the chair broke. i initiated for return. but they said only replacement possible. but nothing happened. they said one carpenter will come and check nobody came. then after two weeks, one more chair also broke. I tried to contact them to inform them this. but could not get through. they are using a call back service and i did not get any call back from them soon. after so many days one representative named soleha called and she said she will initiate for return and refund. but then nobody came for pick or anything. This happened during mid october 2021. and finally on november 4th the item was picked up from my house. but till now i did get get my refund. i tried calling them, mailed them but no response. they called and said during first week of december that it will credited with in 7 to 8 working days. but i did not get anything.

please do something.

i am not able to attach the photos of the mail. will produce if required